Get in Touch With Us
Whether you have a question about one of our reviews, want to flag something that needs updating, or simply want to share feedback about your experience with our site, this page explains the best way to reach the Online Casinos Australia team and what happens once you do.
How to Contact Us
Email is the most direct and reliable way to get in touch. Every message is read by a real team member — not filtered by a bot — and we aim to respond within two Australian business days. When writing to us, a brief description of your enquiry upfront helps us get your message to the right person faster.
You can reach us at: [email protected]
What You Can Write to Us About
We welcome messages of all kinds. The most common reasons readers contact us include:
- Questions about our reviews — If something in our casino comparisons, bonus breakdowns or game coverage is unclear, ask away. We are happy to explain our methodology or point you to the right section.
- Corrections and factual updates — Casino offers, terms and licensing details change regularly. If you spot something that looks out of date or inaccurate, please let us know. We take accuracy seriously and investigate every flag we receive.
- Feedback and content suggestions — Have a topic you would like us to cover? A type of bonus, a payment method, or a question about Australian online pokies that we have not addressed yet? Reader suggestions genuinely shape what we write next.
- Editorial and partnership enquiries — If you represent a casino operator or affiliate organisation and would like to discuss how we work, please introduce yourself clearly and outline your enquiry. We review all approaches on their merits.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to gambling, please mention this in your message and we will direct you to appropriate Australian support services, including the national helpline at 1800 858 858.
About Our Editorial Team
Our content is researched and written by experienced reviewers, with Xander Joyce leading the editorial side. Every casino featured on this site is reviewed against a consistent set of criteria — licensing jurisdiction, bonus terms, game range, payment methods, withdrawal speeds and responsible gambling tools — so that Australian players can compare options with confidence.
We do not accept payment to improve a casino's position in our rankings. Commercial relationships with operators may mean we earn a commission when a reader signs up, but that arrangement does not influence editorial scores or the order casinos appear on this site. If you have questions about how that works, we are happy to explain.
What to Expect After You Email Us
Here is how the process works once your message arrives:
- We read it — Every email is reviewed by a member of the team, not an automated system.
- We assess it — Factual corrections are checked against our sources. Enquiries are directed to the person best placed to respond.
- We reply — Our target is two Australian business days. During peak periods it may take a little longer, but we always follow up.
We do not publish, share or use reader messages for any purpose beyond responding to your enquiry, unless you have explicitly given permission for us to quote feedback.
A Note on Accuracy and Independence
Keeping our reviews accurate and up to date is an ongoing job in a market that moves as quickly as online casinos in Australia. Bonus offers change, licence details are updated, and new payment options — like PayID — become available. If you believe anything on this site no longer reflects the current state of a casino or its terms, we genuinely want to hear about it.
Our content is written for Australian adults aged 18 and over who are comparing offshore online casinos. It is informational in nature. We do not facilitate deposits, withdrawals or account registration directly — those actions take place on the casino's own platform.
Thank you for visiting. We look forward to hearing from you.